Terms of Service

1. Introduction & Acceptance of Terms

Welcome to XU YILIN ("XU YILIN" / "we" / "us" / "our"), an individual / sole trader operating under the laws of the People's Republic of China. We operate "IndustryLang", a multilingual glossary, scenario-learning, translation and pronunciation service.

These Terms of Service ("Terms") govern your access to and use of our AI-powered services, including the IndustryLang multilingual glossary generation, scenario learning, translation and pronunciation service, available at https://industrylang.com (the "Service").

By creating an account, subscribing to any plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Service Description

2.1 What We Provide

XU YILIN provides an AI-powered platform that enables users to generate multilingual industry glossaries, scenario dialogues, live translation and pronunciation audio. The Service is a digital software-as-a-service (SaaS) product delivered via the internet.

2.2 Nature of the Service

The Service is a digital, intangible product. Upon confirmed payment, access is granted immediately. Due to the immediate digital delivery, specific limitations apply to refunds as described in Section 7.

2.3 AI Model Dependency

Our Service utilizes third-party AI model providers (including, but not limited to, DeepSeek, OpenAI and Google). Service performance and availability may be affected by the operational status of these providers. We will endeavor to communicate significant disruptions in a timely manner.

3. Account Registration & Eligibility

3.1 Account Creation

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3.2 Account Security

• Notify us immediately of any unauthorized use at contact@industrylang.com.
• Do not share your credentials with any third party.
• Keep your billing email address up to date.

3.3 Business Accounts

If you register on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

4. Subscription Plans

We offer a monthly Pro subscription plan for access to premium features of the Service, priced at ¥19 per month (or the equivalent amount stated at checkout in your currency). For current plan details and pricing, please visit https://industrylang.com/pricing.

We reserve the right to modify plan features or introduce new plans at any time. Price changes are governed by Section 5.1.

5. Billing & Payment

5.1 Recurring Billing Authorization

By providing your payment method and subscribing to a paid plan, you expressly authorize XU YILIN to charge your payment method on a recurring basis for the applicable subscription fee. This recurring authorization remains in effect until you cancel in accordance with Section 6.

Your subscription renews automatically at the end of each billing period unless cancelled. We will send you advance notice before the renewal of any subscription with a billing period longer than one month.

5.2 Taxes

Prices are exclusive of applicable taxes (including VAT, GST, sales tax, or similar) unless otherwise stated. Where required by applicable law, taxes are calculated, collected and remitted on our behalf by our Merchant of Record, Waffo Pancake (Waffo.com Limited, Hong Kong), the legal seller of record for payments processed through Waffo Pancake.

6. Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time through:

• Online (recommended): Account Settings → Subscription → Cancel Subscription, or via the customer self-service portal link provided in your subscription confirmation email;
• Email: Send a cancellation request from your registered email to contact@industrylang.com.

Cancellation takes effect immediately. A confirmation email will be sent within 10 minutes.

6.2 Effect of Cancellation

• Your subscription remains active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• Account data is retained for 90 days after cancellation, then deleted per our Privacy Policy.

7. Refund Policy

7.1 General Policy

Due to the immediate and intangible nature of our digital services, subscription fees are generally non-refundable, except as expressly stated below.

7.2 Eligible Refunds

• New subscriber 7-day guarantee: A full refund is available to first-time subscribers within 7 days of the initial charge, provided usage has not exceeded 20% of the monthly plan quota.
• Duplicate charge: A full refund for any billing error resulting in a duplicate charge.
• Verified service outage (≥ 72 hrs): A pro-rated credit or refund for extended outages within our control.
• Statutory rights: If applicable law grants withdrawal or refund rights (e.g., 14-day withdrawal right in EU/UK), those rights are preserved.

7.3 How to Request a Refund

To request a refund, contact us at contact@industrylang.com with your account email, transaction ID, and reason. We will acknowledge within 2 business days and process eligible refunds within 5–10 business days.

7.4 Non-Refundable Items

• Fees for subscription periods already used (except as noted in 7.2).
• Prepaid multi-month fees requested more than 14 days after the initial purchase.
• Accounts terminated for violation of these Terms or the Acceptable Use Policy.

8. Billing Disputes

If you believe there is an error in a charge, please contact us at contact@industrylang.com before disputing with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Output & Intellectual Property

9.1 Ownership of Outputs

Subject to these Terms, AI-generated content produced in response to your inputs ("Outputs") is owned by you. You may use Outputs for any lawful purpose consistent with Section 10.

9.2 Input License

By submitting content to the Service ("Inputs"), you grant XU YILIN a limited, non-exclusive license to process your Inputs solely to deliver the Service. We do not use your Inputs to train AI models without your explicit consent.

9.3 Third-party AI Model Dependency

Our Service uses third-party AI model providers (including, but not limited to, DeepSeek, OpenAI and Google). Outputs may be influenced by these providers' models. We do not guarantee specific output quality and accept no liability for outputs generated by third-party models.

9.4 Accuracy of AI Outputs

AI-generated content may contain errors or inaccuracies. You are solely responsible for reviewing and verifying Outputs before relying on them.

10. Acceptable Use Policy

10.1 Permitted Uses

You may use the Service only for lawful purposes in accordance with these Terms.

10.2 Prohibited Uses

You agree NOT to use the Service to:

• Generate content that is illegal, defamatory, harassing, or fraudulent.
• Generate sexually explicit, pornographic, or otherwise Not-Safe-For-Work (NSFW) content.
• Generate violent or gory content, or content that glorifies or incites violence.
• Generate hate speech or discriminatory content targeting individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected characteristics.
• Generate, distribute, or facilitate deepfake content — including AI-synthesized audio, video, or images — that impersonates real individuals or is intended to deceive viewers about its origin or authenticity.
• Generate content that sexualizes minors or violates child protection laws.
• Produce malware, phishing content, or cyberattack tools.
• Infringe the intellectual property or privacy rights of any third party.
• Circumvent or interfere with security features of the Service.
• Resell or sub-license access to the Service without prior written approval.
• Violate any applicable law, regulation, or card network rule.

10.3 AI-Specific Prohibitions

In addition to the general prohibitions above, given the AI-powered nature of the Service, you specifically agree NOT to:

• Use Service inputs, outputs, model responses, or any derivative thereof to train, fine-tune, benchmark, distil, or otherwise develop any artificial intelligence or machine learning model that competes, directly or indirectly, with the Service or XU YILIN's products.
• Systematically scrape, extract, or harvest model outputs at scale for purposes other than your own authorised use of the Service.
• Represent AI-generated outputs as the work of a human professional (e.g., a licensed doctor, lawyer, or financial adviser) in contexts where such misrepresentation could cause harm.

10.4 Reporting Violative Content

If you encounter content generated via the Service that you believe violates this Acceptable Use Policy, you may report it by emailing contact@industrylang.com with a description of the content and where you saw it. Reports are handled confidentially; the reporter's identity is protected to the extent permitted by law. Each report is reviewed objectively, and we will take appropriate action as described in Section 10.5 and in our Content Policy (Acceptable Use Policy) at https://industrylang.com/aup. Malicious or knowingly false reports may themselves be subject to action.

10.5 Moderation & Enforcement

To keep the Service safe, we screen user inputs before generation (an actively maintained blocklist together with the built-in content-safety filters of our underlying AI providers), review reported or flagged content on a best-effort human-review basis, and enforce proportionate measures ranging from content removal and warnings to account suspension or termination. Full details — including content standards, reporting channel and response times — are set out in our Content Policy (Acceptable Use Policy) at https://industrylang.com/aup.

11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy at https://industrylang.com/privacy. Payment card data is processed exclusively by our PCI-DSS certified payment processor (Waffo Pancake) and is not stored on our servers. Account data is retained for 90 days following cancellation, then deleted.

12. Disclaimers & Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY OF AI OUTPUTS.

12.2 AI-Generated Content Disclaimer

Outputs may be inaccurate, incomplete, or outdated. Do not rely on them for legal, medical, financial, or other professional advice. Always verify AI-generated content with a qualified professional before acting on it.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XU YILIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Term & Termination

These Terms remain effective while you use the Service. We may suspend or terminate your account if you materially breach these Terms, we suspect fraudulent activity, or as required by law. If we terminate for reasons other than your breach, we will provide a pro-rated refund for any unused prepaid period. You may delete your account at any time by contacting contact@industrylang.com.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Before initiating any formal proceedings, please contact us at contact@industrylang.com to attempt informal resolution.

15. General Provisions

We may update these Terms at any time. Material changes will be notified by email at least 14 days before the effective date. Continued use constitutes acceptance. If any provision is found unenforceable, the remainder continues in full effect.

16. Contact Information

For any questions about these Terms or billing, please contact us at contact@industrylang.com (support, billing, refunds, legal & privacy, and security).

• General Support / Billing / Refunds / Legal & Privacy / Security: contact@industrylang.com
• Cancel Subscription: Account Settings → Subscription → Cancel, or the customer portal link in your subscription confirmation email.
• Website: https://industrylang.com

By using the Service or checking "I agree" at checkout, you acknowledge and agree to these Terms.